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Terms and Conditions of Purchase from Our Website

Items bought will be dispatched same day or next day by tracked shipping.

Please allow about 10 working days for delivery!

(i) The price of the goods shall be that which is stipulated on the website. The initial price is inclusive of all taxes if applicable but does not include delivery charges. The total purchase price, including delivery charges, will be displayed in your shopping cart prior to confirming the order. As soon as your order is placed, your goods will be reserved for you providing they are in stock.

(ii) Items that are highlighted as being available are in stock and will be sent out in accordance with your requested delivery option. If you need to have an item delivered on a certain date for a birthday or event, then please email for assistance.

(ii.i) Delivery times stated on the website are estimated only as provided by our chosen mail carrier. We make every effort to send out all orders on the same day, or next working day by trackable international post. Once shipped we cannot be held responsible for postal delays caused by any means whatsoever.

(iii) Some items that are highlighted as 'Sold Out' can still be purchased, but will need to be specially ordered.

(iv) While we will do our very best to make delivery within a stated timeframe, the availability of natural materials may cause delivery dates to vary. In the event that your order is likely to be delayed we will email you straight away. However, it is also possible that items may be dispatched earlier than stated.

(v) If you are ordering more than one type of doll or other souvenir then we will wait until the entire order is complete before dispatching your goods as postage is calculated as a combined order.

(vi) It very occasionally happens that an item is no longer available, in which case we will send you a refund or offer an alternative item.

(vii) Our products are sent by recorded delivery. Should you anticipate a problem with accepting delivery (having to work that day, no-one at home, going on vacation, etc) then please provide special instructions at the time of placing your order, or at the earliest possible date to ensure we have time to amend your details prior to your order being selected for dispatch.

(viii) Your items will be packed very carefully to ensure that they arrive at your door undamaged. Please take extra care when opening your items as these are fragile and can be easily damaged by sharp objects such as knives or scissors. Items damaged in such a way cannot be returned for a refund.

(ix) Cancellation & Returns Policy - In the unlikely event that you are unhappy with your purchase, please send it back to us within 7 days of receipt and we will issue a full refund of the purchase price. If the dolls were damaged or faulty upon arrival, then we will also refund postage costs.

(x) All issues will be rectified but please notify us as soon as possible via email. We cannot accept responsibility for items that are damaged through neglect or which have not been cared for according to any instructions supplied. Our liability is restricted to the purchase price of any item ordered.

(xi) Wood is a natural product, which varies in color and may contain markings and flaws. Therefore any images of goods represented on this websites or in sales literature are for illustration purposes only and not to be relied upon as the basis of a decision to purchase.

(xii) We reserve the right to alter and amend these terms and conditions without prior notice.

Annushka Souvenirs is committed to supplying high quality items for personal use. In accordance with the established custom of the trade, we will in no case be liable for more than the actual amount paid for any particular product purchased.

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